Customer Service Toolkit

Learn how you can have an impact and lasting impression on our visitors that will keep them talking for weeks about their exceptional experience during their visit to Jacksonville.

This toolkit will consist of different programs that give front-line employees the tools needed to create memorable moments for guests while in our destination.

Front-Line Industry Perks (FLIP)

This program provides all front-line staff in Jacksonville the opportunity to experience our local attractions, be educated on things-to-do in the area and be able to speak with visitors on all the fun activities they can experience while visiting Jacksonville.

How FLIP Works
Example:
Andy, who is a front desk team member at the Visit Jacksonville Hotel goes to his HR manager Kelly and asks to participate in the Visit Jacksonville Front-Line Industry Perks program. Kelly the HR Manager, provides Visit Jacksonville staff with Andy's work email so they can grant Andy access. Andy receives an email from Visit Jacksonville staff saying he now has access to FLIP through the Visit Jax app, which he must download. He then creates an account with his work email that was provided to Kelly and Visit Jacksonville staff. Now Andy has access to all the deals on FLIP for 6 months.

For questions, please email marketing@visitjacksonville.com.

VISIT FLORIDA’s Online Hospitality Training Program

We are excited to announce that Visit Jacksonville is part of the test launch of VISIT FLORIDA’s Online Hospitality Training Program. Visit Jacksonville has been selected as a participating Destination Marketing Organization (DMO), and we are happy to offer you and your front-line employees free access to this guest service training.

Your staff will learn:

The power of empathy in assisting visitors
The importance of being present and focused in guest interactions
Listening to and responding with in-the-know info and recommendations
And much more.

To get started today, simply email marketing@visitjacksonville.com to receive your complimentary promo code for use by your employees. Learn more at visitflorida.org.